Make Manual Payments as an Admin

If your customer paid using cash or another offline payment method, you can record the payment in Tonomo by adding a manual payment to the order.

You can also remove payments by entering a negative payment amount. This is useful when you’ve charged a customer by mistake or need to process a refund (since refunds are not processed directly through Tonomo).

How to Make a Manual Payment

1. Go to Orders Management in your Portal.

2. Select the order you want to update.

3. In the Order Details view, click View Invoice.

   

4. Click Pay Invoice to proceed.

   

5. Select Pay Invoice again and choose Cash as the payment method.

   

6. Enter the payment details, then click Save.