Export and Import Users

Last updated: July 30, 2025

Export Users

To export your customer list, go to User Management > Users, then click the Download button located at the top right corner of your screen.

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Import Users

To import your customer list, follow these steps:

  1. Navigate to Users Management > Users.

  2. Click on "Import users data."

  3. Ensure the imported data adheres to the following format:

    • Include Header: Please include the header when importing your Excel file.

    • Save as CSV: Save the Excel file as a CSV before importing.

    • Blank Data: If customer data is blank, leave it as is during the import process.

    • Phone Numbers: Ensure that phone numbers start with the country code.

Here is the link to the template you can use: Customer List Import Template.

We strongly recommend sending your CSV file to Tonomo Customer Support. Our team will take care of formatting and importing your users to ensure everything is set up correctly.